Frequently Asked Questions
What is a subscription?
A QuivvyTools subscription combines one Podio user and one Podio organisation.
Because signing up for QuivvyTools happens via your Podio login, everything within QuivvyTools is organised around your Podio user.
In case you have subscriptions for multiple organizations, all these subscriptions can be managed from the QuivvyTools account connected to your Podio user.
What is a subscription type?
Within a specific subscription, you can choose between 2 types:
- check all calculation & relationship dependencies of a Podio organisation
- check all errors of a Podio organisation
- search for Podio Metadata
Podio + Globiflow
Everything that is included in the Podio subscription, plus
- check all dependencies between Podio and Globiflow within your organization
- check all misconfigurations and errors of your Globiflow setup
- search for Podio Metadata and Globiflow content
What is a main account user?
This is the person from your own company who signed up first for a QuivvyTools account, and thus tops up the wallet and pays our invoices.
A main user is the only one who can add additional users from your company for any organisation you manage.
What is an additional user?
This is someone who is a member of the Podio Employee Network within your own company
What is a wallet?
We offer 2 types of billing, either monthly billing or prepaid. The latter option uses a wallet where you can add any amount you want (and receive a nice 20% discount for top-ups of at least €200)
What happens when the trial period ends?
After the trial period, the subscription will expire. To keep your subscription active, you need to buy credit and manually re-activate the subscription.
How does the subscription pricing model work?
An active subscription is valid for 1 month, starting from the day you start the subscription.
By "month" a period of 31 days is meant, e.g. if you start a subscription on April 14th, then your subscription will renew on May 15th.
Can I "pause" a certain subscription?
Yes, everyone has the ability to pause their subscription(s). This means your subscription will remain active for the remainder of your 31-day period, and will then be paused - until you decide to start another 31-day period.
What happens to a subscription if my wallet is empty?
When an active subscription reaches the renewal date and there is insufficient credit in your wallet, the subscription will expire.
An expired subscription can be manually re-activated at any time (after topping up your account).
What if multiple employees from our company want to use QuivvyTools?
Because QuivvyTools is centered around your Podio login, each additional user from your company will need their own QuivvyTools user account.
This makes sense, since different Podio users will most likely have different admin rights within different workspaces, and thus will see a different architecture (obviously, for security reasons our tool will only show information about workspaces of which you are a member).
This also makes sense from our point of view, considering QuivvyTools needs to index & maintain everything separately from the main account user.
Having said that, additional users from your company can have their own subscription with a 75% discount, with the following restrictions:
- additional users follow the subscription period & settings of the main QuivvyTools account user
- additional users need to be an admin member in at least 1 workspace of your organization
- only organization admins can add additional users (restriction of Podio API)
Signup process for additional users:
- An additional user needs to create his/her own QuivvyTools login without selecting a subscription
- Your organisation admin will then be able to add this user to the main subscription
Do you offer a discount for non-profit organisations?
Yes, just like Podio itself, we offer a 10% discount for non-profit organisations.
(this reduction will be applied to the subscription of the main account user for this organisation)
Please contact us to claim your discount.
Do you offer a discount for additional users from my company?
Yes, additional users of your organisation can have their own subscription with an 75% discount!
(so either €5 or €9 per month, depending on the chosen subscription type)
This reduction will be applied to the subscription of the main account user.
How do I manage my wallet?
You have 2 choices when paying for a QuivvyTools subscription:
- Pre-paid balance
(recommended for users who want flexible billing, and want to take advantage of additional discounts)
Top up your wallet with an amount of your choice (higher amounts are eligible for discounts) and we will deduct the right amount from your wallet each month on the subscription expiry date (only for subscriptions that have auto-renew enabled, of course)
(recommended for users who want fixed billing, with recurring monthly invoices)
We will deduct the right amount from your credit card each month on the subscription expiry date (only for subscriptions that have auto-renew enabled, of course). Typically, your wallet will always be empty in this case.
How do I add credit to my wallet?
When choosing Pay-as-you-go, you will have to enter your credit card details only once, and from then on your auto-renewable subscriptions will continue running without service interruption (unless you disable auto-renewing or cancel your subscription, of course)
What if my payment was not added to my wallet?
In case of any problems with failed payments, please contact support.
Can I get an invoice with my company details?
Of course. Please enter your billing details in your account, and from then on invoices will automatically mention your company name, VAT number and company address.
Why does my invoice not appear in my account?
We generate all invoices automatically on the last day of the month.
If your invoice still has not appeared when a new month has begun, or you want to receive your invoice immediately, please contact support
Can I connect more than one organisation / client?
Your end client will be oblivious to the fact that QuivvyTools is being used for their Podio organization (as this is your responsibility as a Podio Partner and/or point of contact for your end client).
Do you offer discounts when using QuivvyTools for multiple clients of mine?
Sure we do... please contact us to discuss tiered pricing.
What is the meaning of the different colors within the website?
We use color to visualize the different levels of your Podio/Globiflow infrastructure:
- Yellow for organisations
- Purple for workspaces
- Blue for apps
- Green for fields
- Orange for GlobiFlows
What is the meaning of the different colors within the Chrome Extension?
We use 3 different colors within the Chrome extension
- a grey icon means there are no dependencies
- a green icon means there are dependencies
- a red icon means there are dependencies with errors
How do I connect my Globiflow account?
To successfully connect Globiflow for an organization, please use the following procedure:
- Open a Google Chrome browser and install the QuivvyTools Chrome extension
- Log in to Globiflow with the account of the organization you want to connect
- Select your organization node in the Globiflow tree
- Click on the "Connect to QuivvyTools" button
Remark 1: You need to have a QuivvyTools session active in the same browser (Chrome) as Globiflow.
Remark 2: Our Chrome extension is not needed to keep this connection active after initial connect.
Why does QuivvyTools not detect category value changes within Globiflow?
QuivvyTools Architecture 360° does not detect this type of error - and there is a very simple reason for it: we only index the structure of your Podio Organisation, not its data.
And since the values of a category field is data, we do not have access to it.